Patient Complaints
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Patient Complaints | Ontario Diagnostic Centres
At Ontario Diagnostic Centres, we are dedicated to ensuring that all patient concerns are addressed thoroughly and promptly.
Should you have any complaints regarding the care you received or the operations of our clinic, please do not hesitate to reach out to our Management Team via email at complaint@ontdc.ca. Alternatively, you may provide your details to one of our staff members who will then forward your information to the Management Team.
All complaints, whether written or verbal, will be thoroughly investigated, and a response will be provided to you within 10 business days. Immediate action will be taken if the complaint alleges harm or risk of harm.
If you are dissatisfied with the resolution of your complaint or feel that it has not been addressed in a timely manner, you have the right to escalate your concern to the Patient Ombudsman under the Excellent Care for All Act, 2010.
Testimonials
What Our Patient Say?
I recommend this radiology clinic. Had a nice experience for my ultrasound and xray and didn’t have to wait long at all. The staff here, especially the technician I had were very friendly and efficient.
Anthony Martin
CustomerThe Office Administrator is amazingly kind and welcoming. The Staff that perform the Ultrasound made me feel very comfortable during the test. The booking assistance was patient and helpful.
